zenithrealm Privacy Policy

Last Updated: July 16, 2026

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Overview

At zenithrealm, safeguarding your personal information and honoring your privacy is a responsibility we take seriously. This Privacy Policy describes the types of data we gather, the reasons we gather it, how it is handled, and the safeguards we apply when you browse our website, engage with our services, or purchase products from our store. This policy applies to customers in the United States and is designed to align with applicable U.S. federal and state privacy and consumer protection laws.

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Information We Collect

When you use our services, we may collect the following categories of personal information:

• Account & Order Data: Your name, email address, shipping and billing addresses, telephone number, and purchase history — gathered when you register an account, complete a purchase, or update your zenithrealm profile.
• Payment Data: Every payment transaction is protected with Secure Sockets Layer (SSL) encryption and handled directly by payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). zenithrealm never stores and cannot access complete credit card numbers, card verification value (CVV) codes, or banking credentials.
• Usage Data: Your IP address, device type, browser and operating system information, and details of how you interact with our site — gathered automatically through cookies and analytics tools while you browse our platform.
• Communications: Any messages, questions, support requests, or feedback you send to us by email, through our contact forms, or via our live support channels.

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How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Processing, fulfilling, and shipping your orders — including sending order confirmations, tracking information, and delivery updates.
• Delivering responsive customer support and resolving issues related to orders, shipping, or products.
• Sending essential transactional and service notifications concerning your account or purchases.
• Studying usage patterns, improving website performance, and enhancing the overall customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have expressly opted in. You may withdraw your consent at any time by using the "Unsubscribe" link included in every promotional email or by reaching out to our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own commercial or marketing purposes.

Your personal data is shared only with vetted third-party service providers whose services are required to run our platform and fulfill your orders:

• Payment Processors: PCI-DSS-compliant payment gateways that securely handle transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders within the United States.
• Analytics Providers: Services that help us measure website traffic and performance using anonymized, aggregated data.

Every third-party provider is contractually obligated to uphold strict privacy standards, protect your data, and use it exclusively to carry out authorized tasks on behalf of zenithrealm.

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Data Security

We maintain robust technical and organizational safeguards — including SSL/TLS encryption for data transmitted to and from our site and tightly restricted access controls — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as keeping items in your shopping cart, verifying security authentication, and moving through checkout. These cookies cannot be turned off.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store so we can improve site usability.

You may adjust your preferences for non-essential cookies through your browser settings at any time.

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Your Rights

Depending on where you reside, you may hold specific rights concerning your personal information:

• GDPR (EU/EEA Residents): The right to access, correct, update, erase, restrict the processing of, or request portability of your personal data.
• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request its deletion, and the right to non-discrimination for exercising your privacy rights. As stated above, zenithrealm does not sell personal information.

To exercise any of these rights, please contact our privacy compliance team at [email protected]. We will verify your request and respond within 30 days.

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Changes to This Policy

zenithrealm may revise this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions about this Privacy Policy or how we protect your data, please reach out to us:

• Official Business Name: zenithrealm
• Privacy & Customer Support Email: [email protected]
• Customer Support Phone: 18659730400
• Physical Business Address: 107 Salem Rd, Oak Ridge, TN 37830, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST